Technical training for the maintenance team

Country: Mauritania   

Owner
Regional port and logistics operator
Project
The owner company was developing the first modern container terminal in Mauritania, introducing RTG and STS for the first time in the country. The management decided to provide an advanced hands-on training program for the maintenance team, to improve their skills and technical knowledge to the international level to be ready for the startup of the new terminal. 
Services
The terminal management contacted PROBOX to send a professional team to provide the technical support and training program for the local technical team in Nouakchott within 7 days. The team was ready to travel to Nouakchott in time after preparing all the logistics, including transportation, accommodation and travel visa and other documents, equipped with the proper training materials.
Outcome
The mission was accomplished successfully on time, PROBOX received a recognition letter from the terminal management for the outstanding service provided including:
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Coaching and Training for the technical team (Mechanical and Electrical).
•
STS and RTG Technical trouble Shooting.
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Day-To-Day maintenance tasks. 
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Breakdown attendance and resolving.
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Reporting and scheduling.
•
Review the spare parts stock to the optimal level.

(Morocco)

Client
International terminal operator
Project
The terminal management invested to procure 12 new RTGs to support the growth of the volume. Few months later, the management noticed an increasing rate of RTG OOO time (Out of operations) for due to major breakdowns including engine failures. The management identified the need to improve the skills of the local team to maintain the new RTGs through a professional training program.

The terminal management approached our Technical experts to support the local team to improve the RTG condition and the planned maintenance process to clear the backlog of the RTG maintenance jobs, and train the local team on the job
Services
We deployed a team of 2 engineers and 5 techs with strong experience to coach the local team and support to eliminate the maintenance backlog for 6 months.
Outcome
The backlog was cleared, and the experience level of the local team was developed to the target level. The breakdown rate (MTBF and MTTR) improved to the customer’s satisfaction.